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About: This project is a partner project for academic engagement between the Royal College of Arts, MA Service Design course, and the Ministry of Justice, UK. It is a speculative- service design project (2040-2050). It proposes a speculative vision of a rehabilitation service eco-system that is adaptive, effective, and aligned with the values and needs of a future society.
Project Timeline: October-December 2023
Project Collaborators : Alishka Shah, Nitya Mathur, Norah Lin, Shuhei Okubo, Tanvi Jain
My Role:
Led speculative research to create signal cards, identifying trends for justice services
Turned desk research into actionable insights for need-focused solutions
Coordinated and managed the strategy, prototyping, and testing workshops
Developed user personas and world scenarios
Defined the service proposition across user, system, and service layers to ensure holistic development
Mentor : Dr Nicolás Rebolledo Bustamente
Tools Used: Figma, Miro, Adobe Illustrator, Adobe Photoshop, Trello
Skills: User Research, Storytelling, Visualisation, Trend Analysis, Workshop Facilitation, Prototyping, Storyboarding, Agile Thinking
*This work has been developed as a collaboration between the Royal College of Art and the Ministry of Justice for foresight research, inspiration and speculative design purposes only. This is not Government Policy.
Brief & Research
Brief & Research
Signals & Trends
Signals & Trends
Strategy Workshop
Strategy Workshop
World Scenarios
World Scenarios
Future Personas
Future Personas
Concept Development Workshop
Concept Development Workshop
Service Proposition
Service Proposition
Hypothesis Driven Design - Stack
Hypothesis Driven Design - Stack
Testing
Testing
Reflections
Reflections
Challenges
Anticipating Future Needs: Predicting the societal, technological, and cultural changes that will shape the needs of future rehabilitative services was challenging.
Ethical Considerations: As with the speculative project, there was a need to carefully consider the ethical implications of the proposed solution.
Technological Integration: Integrating emerging technologies into the rehabilitation ecosystem while ensuring accessibility and usability for all individuals posed significant technical, safety, and ethical challenges.
Learnings
Holistic Approach: Effective rehabilitation requires us to think of a holistic approach that considers not only the individual's immediate needs but also their broader context, including social, economic, and environmental factors.
User-Centered Speculative Design: Prioritizing the needs and experiences of individuals undergoing rehabilitation was paramount. Learnt a lot many speculative design tools and methodologies to propose strategy service vision.
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